Terms of Service

These Terms of Service ("Terms") are a legal agreement between you and HiRank ("HiRank", "we", "us") governing your access to and use of the HiRank website, tools, and services (the "Service"). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

HiRank helps you assess how businesses appear in AI assistants, generate SEO/GEO-optimized content drafts, and access a directory of business leads with outreach materials. AI-visibility scanning currently uses OpenAI's ChatGPT/OpenAI Search; support for additional assistants (such as Claude and Google AI) may be added over time. Features vary by plan and may change, be added, or be removed as we improve the product.

You must be at least 18 years old and able to form a binding contract to use the Service. You are responsible for your account credentials and for all activity under your account. Keep your login secure and notify us promptly of any unauthorized use.

Paid plans (Starter, Pro, and Lifetime) are billed through our payment processor, Stripe. Monthly and annual subscriptions renew automatically until cancelled; you can cancel anytime from your account and retain access through the end of the current billing period. Lifetime is a one-time purchase with no recurring charge.

Refunds: you may request a refund within thirty (30) days of a charge (or, for Lifetime, within thirty (30) days of purchase) where there is a valid cause — for example, where the Service materially failed to function as described and we were unable to resolve the issue in a reasonable time. Valid refund requests are honored; requests made outside the 30-day window, or without a valid cause, are granted only at our reasonable discretion or where required by law. Refunds are issued to the original payment method through Stripe. To request a refund, contact hello@hirank.ai with your account email and the reason.

Prices may change; changes apply to future billing periods and, where required, with notice. Certain usage-based features may be subject to monthly limits described on the pricing page or in the app. You are responsible for all applicable taxes.

HiRank does NOT guarantee any AI visibility, ranking, mention, recommendation, citation, placement, traffic, lead, sale, or other business result. AI assistants and search systems are controlled by third parties and change frequently and unpredictably; results vary by model, prompt, location, time, and other factors outside our control.

Visibility scores, competitor lists, technical checks, recommended actions, and generated "fixes" are estimates and starting points based on automated analysis at a point in time — not promises of any outcome. Implementing recommendations or generated content may not change how any AI system treats a business. You are solely responsible for deciding whether and how to use any output.

You agree not to misuse the Service. In particular, you will not: (a) break the law or infringe others' rights; (b) attempt to disrupt, overload, reverse-engineer, or gain unauthorized access to the Service; (c) scrape or resell the Service itself (as opposed to the deliverables you create with it — see below); (d) use the Service to send spam or to harass, defame, or deceive; or (e) submit content or URLs you do not have the right to submit.

HiRank is built for resellers. Subject to these Terms and your active plan, you may deliver the audits, reports, and content you generate to your own clients and charge for that work. You keep what you charge.

You are solely responsible for your relationship with your clients, including your own pricing, contracts, refunds, marketing claims, and the accuracy of anything you represent. You must not describe HiRank's estimates as guaranteed results, and you must have the necessary rights and permissions for any website or business you scan or create a page for. You are responsible for complying with applicable data-protection laws with respect to your clients' information (see our Privacy Policy).

Audits, visibility scores, reports, and drafts are generated with the help of AI and automated analysis and may be inaccurate, incomplete, or out of date. You are responsible for reviewing, editing, and verifying any output before relying on it or sharing it with clients. You are responsible for the content you submit and for how you use any output.

The Service can publish hosted "Brand Profile" / AI Pages for businesses using information you or the business provide or that is drawn from public sources. You represent that you have the right to publish that information. You are responsible for its accuracy and for keeping it lawful.

If you believe a hosted page infringes your rights, is inaccurate about your business, or should not be published, contact hello@hirank.ai and we will review and, where appropriate, correct or remove it. We may remove any content or page at our discretion, including for legal reasons or to protect the Service.

The Service relies on third parties including OpenAI (AI generation and search), Stripe (payments), Supabase (authentication and database), and Vercel (hosting). Your use may also be subject to their terms. We are not responsible for third-party services, and their availability or changes may affect the Service.

The Service, including its software, design, and branding, is owned by HiRank and protected by law. We grant you a limited, non-exclusive, non-transferable right to use the Service per these Terms. As between you and HiRank, the deliverables you generate for your own clients are yours to use, subject to these Terms and the underlying third-party terms.

If you send us suggestions or feedback, you grant us a non-exclusive, worldwide, royalty-free, perpetual license to use it to improve the Service, without obligation to you.

To the maximum extent permitted by law, you will defend, indemnify, and hold harmless HiRank and its owners, employees, and providers from and against any claims, damages, liabilities, and reasonable costs (including legal fees) arising out of or related to: (a) your use of the Service; (b) content or URLs you submit or pages you publish; (c) deliverables you provide to your clients and any claims you make to them; or (d) your breach of these Terms or violation of any law or third-party right.

The Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that any result will be achieved. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you.

To the maximum extent permitted by law, HiRank will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, data, or goodwill. Our total liability for any claim relating to the Service will not exceed the greater of the amount you paid us in the twelve months before the claim or USD $100. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

You may stop using the Service at any time. We may suspend or terminate access if you violate these Terms or to protect the Service or other users. Provisions that by their nature should survive termination (such as intellectual property, disclaimers, indemnification, and limitation of liability) will survive.

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-laws principles, except where mandatory local consumer-protection law provides otherwise. You agree that the courts located in Ontario, Canada will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, and you consent to venue there, subject to any non-waivable right you have to bring proceedings in your place of residence.

Before filing any claim, you agree to first contact us at hello@hirank.ai and attempt in good faith to resolve the dispute informally.

These Terms, together with our Privacy Policy, are the entire agreement between you and HiRank regarding the Service. If any provision is found unenforceable, the remaining provisions stay in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. We are not liable for delays or failures caused by events beyond our reasonable control (force majeure). Notices to you may be provided in the app or by email; notices to us should go to hello@hirank.ai.

We may update these Terms from time to time. If we make material changes, we will take reasonable steps to notify you, such as posting the updated Terms with a new date. Your continued use after changes take effect means you accept the updated Terms.

Questions about these Terms? Contact us at hello@hirank.ai.